Refund policy

At Luxume, we take pride in the quality, safety, and presentation of our fragrances. Because perfume is a personal-use product, all returns must meet the conditions below.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To start a return, please contact us at: support@luxume.ca

Returns must be approved before being sent back. Items returned without first requesting a return will not be accepted.

Return Eligibility

To be eligible for a return, the item must be:

Unused
Unopened
In the same condition you received it
In its original packaging
With all original components included, such as the box, bottle, seals, caps, inserts, and tags
Accompanied by a receipt or proof of purchase

We do not accept returns on perfumes that have been opened, sprayed, tested, used, or damaged after delivery.

Luxume reserves the right to refuse any return that does not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

Opened or used perfumes
Sale items
Gift cards
Items not in their original condition or packaging
Items missing packaging, seals, caps, inserts, or other original components

Bundles

For items purchased as part of a bundle or promotional offer, the full bundle must be returned.

Partial returns of bundle items are not accepted because bundle pricing may include discounts, free items, or waived shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@luxume.ca with your order details and photos of the issue.

We will review the situation and work to make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable.

If your return is approved, we will provide instructions on where and how to send your package.

Refunds

Once we receive your return, we will inspect the item and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@luxume.ca.